oral communication

Oral communication
Voruganty associates


Informal oral communication


We Talk more.
informally.
Some formal.

Words are life of talk.

Talking is oral expression.

Good talking:

Voice quality
Pitch
Delivery speed
volume



Speaking style
Pitch
Speed
volume

Word choice
Vocabulary
Morality
Courtesy
Respect

Adaptation
Listener first
Words
Voice
style


Talking


Courteous.

Aggressive.

Meetings – oral communication

Leader or led.

Parliamentary procedure in meetings.

Leader role:

Plan the meeting.

Follow the plan item wise.



Move the discussion along the plan.

Allow no one to talk too much.

Encourage everyone to take part.

Control time when time is limited.

Summarize in between.

Conclude.


Participant

Follow the agenda.

Participate.

Avoid talking too much.

Cooperate with all and leader.

Practice courtesy.



Using telephone:

Courtesy first.

Friendly voice quality.

Talk as if face to face.

Introduce/identify yourself first.

Make no comments or misleading questions.

Co not place on hold.

Screen callers courteously.


Effective telephone procedure

State your purpose

Points systematically

Plan important calls.

Be considerate.

Listen.

Do not dominate

Use time efficiently.



Voice mail:

Use it like telephone.

Be Brief.

Be clear.

Be distinct.

Self contained message.

Give number to be called.


Cell phones

Turnoff ringer in meetings.

Do not use in social gatherings.

Do not place on table while eating.

Avoid talking if it annoys others.

Avoid discussing personal matters.



Use low voice.

Call from quiet place.

Be conscious of people around.

Don’t call and drive.


Dictation.

Get all info ready.

Plan the message.

Talk through the message.

Force words at first chance.

Speak distinctly



Play back when necessary.

Proof read for accuracy.

Give para graphing punctuation.


listening

Be a good listener.

Involve sensing

Filtering

Remembering.

Improve ability to sense sounds.

Be attentive.

Give meaning to symbols you sense.



Remember what you listen. Consciously .

Be alert.

Pay attention.

Improve mental filtering.

Think from speaker’s viewpoint.


Listening

Stop talking.

Put the talker at ease.

Show the talker you are attentive.

Remove distractions.

Empathize with talker.

Be patient.

Hold your temper.



Go easy on argument and criticism.

Ask questions to show you are listening.

Stop talking!


Non verbal communication

More non verbal than verbal .

Culture dictates non verbal meanings.

Be sensitive.

Body language

Space

Time

Para language.



Body language:

Arms

Fingers

Expressions

Posture

Face and eyes

Leg , torso movement.

Head movement.

Physical appearance and attire..


Non verbal space

Intimate

Personal

Social

Public

communication behaviour changes with each space.

Changes with culture

Colour.

Office carpeting

AC

decoration



Para language:

Accent changes meaning.

Speed

Pitch

Volume

Connection of words

Degree of consistency.

Expected appearance, personality, attire.


Public speaking

Formal speech.

Topic
Assigned – prepare
To Select
on your knowledge
Your audience
The occasion

Research the topic.

Prepare presentation.



Organize info.

Greet first.

Gain attention

Open with human interest.

Open with humour.

Open with quotation

Opening sets up the subject.


Speech

State the subject

In persuasion speech subject comes last.

Organize speech as you would a report based on factors.

Emphasize transitions between parts.

Do not jump between parts.

Take the audience along.


Ending

Restate the subject.

Summarize key points

Draw a conclusion.

Bring it to climax and close.


Presentation method

Choose

Extempore.

Memorize.

Reading.

If you read – improvise or perish.


Personal aspects:

You are part of the message.

Analyze yourself.

Have confidence.

Earn confidence of your audience.

Be sincere.

Be thorough.

Be friendly.